PHL Improves Baggage Handling|
(AP) PHILADELPHIA Two years after a Christmas baggage debacle at the Philadelphia airport, U-S Airways officials say recent changes should make travelers a lot happier this year. The airline has spent more than ten million dollars on new equipment, brought in managers from other cities and added employees to help with baggage handling at Philadelphia International Airport. It now has 15-hundred employees at the airport doing bag-handling, airplane-catering, and other work. That's about 300 more than it had in the summer. The airline says the improvements are beginning to show up in the monthly reports of lost or damaged bags. In August, U-S Airways entire system got ten-point-three reports for every thousand passengers. That number had dropped to about eight for every thousand passengers in October. There are still plenty of unhappy US Airways customers, of course. But the airline hopes there won't be nearly as many as during the baggage disaster in Christmas 2004.