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News Article - June 4, 2007

On-time flight performance improves at PHL  
  Airline on-time performance improved in April compared with March at Philadelphia International Airport, but US Airways continued to struggle with service issues here and throughout its system, the U.S. Department of Transportation reported today. Flights by all airlines left Philadelphia within 15 minutes of their schedule 68 percent of the time in April, just ahead of Charlotte, N.C., Chicago O'Hare, New York Kennedy and Newark. Arrivals were on time 65 percent of the time, ahead of O'Hare and the three New York-area airports, Kennedy, LaGuardia and Newark. The federal report covers the 32 largest U.S. airports.

   In March, when Philadelphia operations were hobbled by a winter storm and US Airways' computer-system problems, 59 percent of the airport's flights arrived on time and 60 percent departed on time. US Airways, the largest carrier at Philadelphia, with more than 60 percent of the flights, reported that 56 percent of its flights here arrived on time in April. Throughout its system, 63 percent of its flights made it to their destinations on time.

   US Airways also trailed other major airlines in reports of lost or damaged baggage and consumer complaints in the month. US Airways had 7.96 mishandled bag reports for every 1,000 passengers, compared with an industry average of 6.32 per 1,000. Consumers complained about US Airways service at a rate of 4.82 per 100,000 passengers. The average for all carriers, including commuter airlines, was 1.64 complaints per 100,000 passengers.

Source - Philadelphia Inquirer



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